Des Johns Swim
Privacy Policy

 

Your privacy is important to us.
This privacy policy applies to all personal information collected by Des Johns Swim (We, us or our) via the website located at www.desjohns.com.au. (Website)

What information do we collect?
The kind of personal information that we collect from you will depend on how you use the website. The personal information we collect and hold about you may include:

  • Name and date of birth: to verify your identity.
  • Contact details: including addresses, phone numbers, and email addresses for communication and Support
  • Billing information: such as bank account or credit card details for secure transactions
  • Account details: information provided account creation and profile updates
  • Preferences and passwords: to personalise your experience on our site
  • Additional information: any other data you use to share with us

All purchases made through our site are securely processed by trusted third-party payment gateway providers. We ensure the highest level of security for your transactions. Rest assured that we do not access or see any of your personal information provided to these third-party providers except for the details necessary to complete your purchase.

Your data is our top priority

Types of information
The privacy act 1998 (Cth) (Privacy act) defines types of information including personal information and Sensitive information

Personal information means or an opinion about an identified individual or an individual who is reasonably identifiable:

  1. whether the information or opinion is true or not; and
  2. whether the information or opinion is recorded in a material form or not

If the information does not disclose your identity or enable your identity to be ascertained, it will be in most cases not be classified as “Personal information” and will not be subject to this privacy policy.

Sensitive information is defined in the Privacy act as including information or opinion about such things as an individuals racial or ethnic origin, political opinions, membership of a political association, religious or philosophical benefits, membership of a trade union or other professional body, criminal record or health information

Sensitive information will be used by us only:

  1. for the primary purpose for which it was obtained;
  2. for a secondary purpose that is directly related to the primary purpose; and
  3. with your consent or where required or authorised by law

How we collect your Personal Information

  1. We may collect personal information from you whenever you input such information into the website related app or provide it to us in any other way
  2. We may also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience as a general rule, however, it is not possible to identify you personally from our use of cookies.
  3. We generally don’t collect Sensitive information, but when we do, we will comply with the proceeding paragraph        
  4. Where reasonable and practicable we collect your personal information from you only. However, sometimes we may be given information from a third-party, in cases like this we will take steps to make you aware of the information that was provided by a third-party.

Purpose of collection

  1. We collect Personal information to provide you with the best service experience possible on the website and keep in touch with you about development in our business
  2. We customarily only disclose Personal information to our service providers who assist us in operating the Website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
  3. By using our Website, you consent to the receipt of direct marketing material. We will only use your Personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive Personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.

Security, Access and correction

  1. We store your personal information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your personal information for the purpose for which we obtained it we will take reasonable steps to destroy and anonymise or de-identify it. Most of the Personal information that is stored in our client files and records will be kept for a maximum of 10 years to fulfil our record keeping obligations.
  2. The Australian privacy principles:
    1. permit you to obtain access to the Personal information we hold about you in certain circumstances and
    2. allow you to correct in accurate Personal information subject to certain exceptions
  3. Where you would like to obtain such access, please contact us in writing on the contact details set out in the bottom of this privacy policy.

Data Integrity
We take reasonable steps to ensure the Personal information we collect, use, and disclose is accurate, complete, and up-to-date. You have a right to access and correct Personal information at any time and may do so by contacting us using the details provided below. If you become aware your information is no longer accurate, complete, or up-to-date please contact us.

Sharing Information
We may disclose Personal information to:

  1. our employees, a related entity and our professional advisors, such as lawyers and accountants;
  2. emergency services providers to assist in the prevention of harm and risk of life;
  3. law enforcement agencies to assist in the investigation and prevention of criminal activities; and
  4. our third-party contractors or service providers with whom we have a business association, including:
    1. marketing service providers;
    2. accounting service providers; and
    3. information technology service providers including cloud application providers

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or lawful request for information we receive, or to otherwise protect our rights. We will not disclose your Personal information other than in accordance with this Privacy Notice without your consent.

Off-shore Transfers
While we do not actively disclose your personal information to overseas entities, the service providers we engage may use international data centres and disaster recovery sites. Consequently, these providers may have access to your information.

Regardless of where you reside you’re right to privacy is protected in Australia pursuant to the Privacy Act 1988 (Cth) which is administered by the office of the Australian Information Commissioner

Anonymity and use of pseudonyms
We may interact with you anonymously or using pseudonyms if You have questions that are general in nature.  However, You are required to provide true and accurate details when requesting the supply of goods or the provision of services.  You agree to provide accurate information if so required.

Security
We take commercially reasonable steps to protect the personal information. We hold from misuse, loss and unauthorised access, modification or disclosure.

We do this by:

  1. maintaining and keeping our systems up-to-date
  2. using secure servers protected from unauthorised access, modification, or disclosure;
  3. where possible using multi-factor authentication where it is available;
  4. using Secure Sockets Layer (SSL) encryption to transfer data across public networks, such as the Internet;
  5. relying on reputable service providers; and
  6. limiting the collection of Personal information to that which we reasonably require.

Data retention
If we hold personal information about you, and we do not need that information for any purpose, we will take reasonable steps to destroy or de-identify that information, in accordance with the APPs, unless we are prevented from doing so by law.  Under Australian law, financial records, such as those relating to financial transactions, must be retained for seven years after transactions associated with those are completed.

Complaints procedure
Des Johns Swim is a customer service-orientated business. Therefore, if you have a complaint about our collection or use of Personal information pertaining to you, then we would ask you to contact us via the information provided below.

Contacting us
For more information about our privacy practices, if You have questions, or if You would like to make a complaint, please contact Us using the details provided below:

Des Johns Swim

Unit 2, 14-16 Ramly Drive

Burleigh Heads

Email:  enquiry@desjohns.com.au

Amendments
We will regularly review this Privacy Notice.  As such We may update it from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

This notice was last updated on 26 September 2024.