Terms and Conditions

Instructor And Group Of Children Doing Exercises Near A Swimming Pool

At Des Johns Swim, we provide an easy, hassle-free automated direct debit system for all lesson payments. In addition, Prepayment and Swim Start Vouchers are also accepted and we have outlined process below.

Payment Schedule

Payments for lessons are made in advance each fortnight. Statement of Accounts will be issued via email for each billing period. To begin, any initial payments for pro-rata classes should be completed once enrolment has been confirmed. Initial payments are appreciated within 24 hours of enrolment confirmation to ensure your enrolment position is secure.

Moving forward, to ensure a smooth and manageable experience, lesson charges are scheduled every two weeks on 1^st & 15^th of each month. This regular schedule helps you maintain your spot in our program seamlessly.

We kindly ask for payments to be made regardless of attendance. This policy helps us guarantee your place in the program and ensures you continue to benefit from our consistent learning environment.

If you’d like to make a full pre-payment on your account before direct debits are processed, it’s easy! You can do it via SimplyPortal App or Online Portal using your debit or credit card. Alternatively, you can Upload a Swim Start Voucher here before cut-off times.

Fortnightly Direct debits will continue to remain in place and where partial pre-payments are made on fees owing the Direct debit amount will simply be calculated on the balance owing.

Setting Up Direct Debit

Getting started is easy! Simply jump into our SimplyPortal app Online Portal and enter your preferred payment method—either a credit card or bank account.
View/Update and Manage Direct Debits and follow guided Agreement Setup

Direct Debit times: 1^st & 15^th of each month.

Cut-off times for pre-payments prior to Direct Debit: 9am day prior

Cut-off times for Swim Start Vouchers prior to Direct Debit: 2 days prior to direct debit

Note: All pre-payments and Vouchers received after cut-off times will be credited to the relevant account. Pre-payments (made prior to direct debit transaction cut off dates) can be made via the Portal.

Refer to Swim Start Voucher policy below for uploading and cut off times for prepayment using Swim Start Voucher)

We are here to help so please reach out if you need some guidance!

Fees and charges

Payments will be smoothly handled through direct debit from your debit/credit card or bank account. To begin, any initial payments for pro-rata classes should be completed once enrolment has been confirmed. Initial payments are appreciated within 24 hours of enrolment confirmation to ensure your enrolment position is secure.
There will be no class fees charged on scheduled public holidays, or during the annual Easter, Christmas & New Year breaks, or unforeseen closures.
If a direct debit isn’t successful, a $10.00 fee may be applied.
Initial card setup (once only) and small secure debit fee will be added to each fortnightly debit.

We aim to keep fees and charges minimal but keep our payment process seamless and secure.

Direct debit – Initial setup (once only)– per Card setup 88c.
Visa Debit/Credit card – 34c per transaction
Direct Bank transfer – 88c per transaction
Credit card surcharges will apply. To avoid these additional charges, we recommend using your bank details for your direct debits

Payment Assurance

Payments are due regardless of attendance at the enrolled class. Make-up classes are a great way to ensure you don’t miss out on any lessons.

If a direct debit fails, no worries! We’ll retry charging your payment method the following day. Should this be unsuccessful, we kindly ask that you settle any outstanding amounts before your next class.

Accounts that are overdue by more than 7 days may face temporary suspension or cancellation until the balance is cleared. We’re here to help, so please reach out if you need assistance.

Terms and Conditions

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